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Advanced Corporate Customer Relationship Management 4 Oct 2010 - 5 Oct 2010, Nairobi Kenya The international environment today has been undergoing unprecedented change and many companies are seeking new ways to stand out from the competition by sustaining their competitive advantage

Related News

South Africa meet Germany
2010-07-30 T-Systems interns work and play in Germany as part of Konrad Reiss Internship Programme

Avoiding pitfalls, holding on to talent – what decision makers should know
2010-07-23 A general increase in competition and related surge in interest and investment in technology to empower people and improve operations means that businesses have to focus on recruiting the very best skills available.

Dogs definitely allowed
2010-07-15 Dog cushions are not a common business expense . . . unless you happen to be part of the Dimension Data team responsible for managing the Standard Bank call centre technology.

‘World Cup: A great boost to South Africa economy’
2010-07-13 SOUTH Africa and its people have indeed benefited from the on-going FIFA 2010 FIFA World Cup.

Bytes Outsource Services boosts BEE rating to Level 2
2010-07-12 Bytes Outsource Services has improved its Empowerdex BEE rating from Level 3 to Level 2 as part of the Altron vision 2012 initiative. It has achieved an overall score of 87,21%.

Youth have potential to spare
2010-07-12 South Africa's young people could have much to offer the country, but too many of them are unemployed and thus not able to reach their full potential.

Outsource incentives reviewed
2010-07-07 THE Department of Trade and Industry is reviewing the incentives used to lure offshore investors to outsource some non core services, such as call centres, to SA.

BasisOne attracts global acclaim for local IAM technology project
2010-07-05 BasisOne (Pty) Ltd., a member of Swicon360 group of companies and one of Africa’s first SAP-accredited hosting providers, has received a European Identity Management Award for a cloud computing solution the company implemented utilising IAM technology provided by Novell.

Entering the government call centre market
2010-07-05 Governments across the globe are moving towards providing the same level of service as their private-sector counterparts. Unfortunately, government agencies are faced with legacy issues and technologies, making the transition to newer technologies and processes difficult. However, deploying new technology will greatly assist governments to provide the customer service that citizens have come to expect. This is often particularly evident at the first point of contact with government agencies – the contact centre.

Pastel call centre scoops international awards
2010-07-03 Softline Pastel, South Africa’s leading developer of accounting and business software has received international recognition by winning three awards at this past weekend’s Contact Centre World Awards run by ContactCentreWorld.com, the online magazine for the global contact centre industry. Pastel’s 140-seat call centre based in Woodmead in Gauteng won the Best Community Service category, was a runner up for Best Help Desk and placed third for Best Customer Service. There were five finalists per category with only three of those actually being placed. Pastel was placed in each of its categories. The awards ceremony was held in London on Saturday and benchmarks entrants against the best in the Europe, Middle East & Africa region. The judges consider both management strategy as well as the actual achievements of the support centre and the final result is determined based on a combination of written entry and judging by industry peers.