Uganda

Uganda News

East African Local Authorities plan to implement eGovernment
2007-11-19 Local Authorities in East Africa are planning to implement Information and Communication Technologies in an effort to increase efficiency of their operations in service delivery to the citizens.

National Call Centre & BPO Report Launched
2007-10-24 Key stakeholders from the Gauteng BPO and Call Centre sector were present on 23 October in Craighall Park to attend the launch of the largest independent national BPO (business process outsourcing) and Call Centre Research Survey conducted in South Africa to date.

AFRICAN VOIP REPORT REVEALS STEADY UPTAKE OF IP AMONG CARRIERS AND GREY MARKET PERSISTING DESPITE PRICE FALLS
2007-02-14 This week sees the publication of Balancing Act’s African VoIP Markets. This 170 page report provides the first overall assessment of the use of VoIP in African markets that looks at both grey market traffic and the steady conversion to IP by incumbent fixed and mobile operators.

AFRICAN TELECOM GATEWAY LICENCE COSTS TO COME DOWN AFTER UNCTAD INTERVENTION
2007-02-08 The cost of acquiring international gateway licenses by private mobile service providers in Africa is likely to come down following the intervention by UNCTAD, according to senior government officials.

Spescom prepares for expansion across Africa
2006-11-20 Spescom has been laying the foundations over the last several years to take advantage of the rapid growth in demand for end-to-end contact centre solutions throughout sub-Saharan Africa. Spescom is well placed to provide the technology required as many African nations and businesses implement modern communications systems, driven by deregulation and government-level awareness of global needs and competition.

EASSY PARTIES IN DISCONNECT OVER END OF THE BEGINNING– NEGOTIATIONS CONTINUE
2006-09-18 The road to concluding the agreements leading to the implementation of EASSy was unlike the project’s name never going to be easy.

Call centres stimulate e-literacy in Africa through job creation
2005-12-01 The emergent African call centre industry is fast becoming a major source of employment for low skilled job seekers. Consequently, call centre operators are playing a role in increasing e-literacy among of the workforce.

The challenge from Africa to the South African call centre industry
2005-12-01 by Jacques Malherbe [THOUGHT LEADERSHIP ARTICLE: THE E-BUSINESS HANDBOOK 2005, ATIO Corporation]