Kenya
Organizations
have been setting up call and contact centers around the world for several years
for a variety of reasons. Many are driven by cost savings, while others are
trying to maintain customer service levels. Whatever is motivating these expansions,
the result is growth for regions and countries that can accommodate such operations.
Kenya BPO and Contact Centre Society is an association that aims to promote,
set standards and increase the effectiveness of the outsourcing industry by
sharing best practices and facilitating knowledge exchange. KBPCCS provides
thought leadership through the network of certified professionals and relevant
industry organizations, publications and research initiatives.
Kenya BPO and Contact Centre Society is an association that aims to promote,
set standards and increase the effectiveness of the outsourcing industry by
sharing best practices and facilitating knowledge exchange. KBPCCS provides
thought leadership through the network of certified professionals and relevant
industry organizations, publications and research initiatives.
Kenya BPO and Contact Centres Society
P.O. Box 117 – 00502, NAIROBI
Tel: 2711446 / 2711760
Fax: 2713934
E-mail: info@kenyabposociety.or.ke
NSSF Complex 16th Floor
NAIROBI.
http://www.kenyabposociety.or.ke
Kenya Events
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Advanced Corporate Customer Relationship Management
4 Oct 2010 - 5 Oct 2010,
Nairobi Kenya
The international environment today has been undergoing unprecedented change and many companies are seeking new ways to stand out from the competition by sustaining their competitive advantage
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African Outsourcing Summit
3 Nov 2010 - 4 Nov 2010,
Nairobi, Kenya
Having held an annual East African Outsourcing Conference in Nairobi since 2006, AITEC is now hosting the first ever African Outsourcing Summit, to bring together all of Africa’s outsourcing destinations. Leading suppliers of outsourcing services will attend the event to network with international buyers – as well as explore collaboration and joint venture opportunities with fellow African operators. The event will include a special forum on spreading outsourcing services to expand employment for disadvantaged communities.
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Kenya News
Funding hitch delays business park plan in Kenya
2010-07-29
Business Process Outsourcing firms will not be housed at Sameer Business Park in Nairobi soon because the government did not allocate money for it, it has emerged.
Amadeus spreads its wings into Africa with Integr8
2010-07-29
The Integr8 Group, the largest privately owned BEE ICT managed services company on the African continent, has been awarded a substantial extension of its full outsource agreement with Amadeus Southern Africa in South Africa. Service, complete support and managed services will now also be extended to another nine African countries.
Kenya: BPO Sector Shifts Strategy to Capture Foreign Business
2010-07-28
Developments on the global stage are prompting operators in Kenya’s business process outsourcing (BPO) industry to consider partnerships with foreign investors in order to enter international markets.
Opinion piece: A new dawn in Africa
2010-06-10
Economies are growing, émigrés returning and attitudes towards corruption beginning to change. Jonathan Dimbleby reports on a continent in transition.
Service sector to drive Kenya's economy
2010-06-07
When Kencall employed some 100 people from Mombasa recently, it had its Tanzania customers in mind. Kiswahili, a language Mombasa residents speak with a fluency and intonation that is as close as one can get to Tanzanians’, is Tanzania’s official language.
New opportunities fro Kencall
2010-03-30
Kencall sees the growth of new local outsourcing opportunities as telecoms companies realise call centres are not core business
Two faces of Kenyan BPO sector linked to lack of vision
2010-01-25
Faced with high operating costs, high staff turnover and a nascent profile in international markets where they fish for business, investors in the business process outsourcing (BPO) sector are contemplating radical changes to improve prospects for the industry this year.
Kenyan BPO operators forecast robust activity after landing of fibre
2010-01-08
The outsourcing sector in Kenya will see exponential growth this year, players in the sector have said.
Colleges in East Africa rush to plug skills gap in sector
2009-12-21
The emergence of local training schools for professionals targeting the business process outsourcing job market promises to fill the current skills gaps and rein in the huge costs of in-house training that players in the sector have been grappling with.
East African BPO firms appeal for tax holidays, other incentives
2009-12-09
Business process outsourcing companies are calling on East African governments to come up with a tax structure that will make them competitive in the region.
