Namibia

Namibia News

NAMIBIA AHEAD OF SA ON WIRELESS BROADBAND
2007-02-14 When it comes to deregulation of broadband, Namibia has scored a significant first by deregulating wireless access and awarding the relevant frequencies for the first commercial application of WiMax technology to a commercial Internet Service Provider (ISP).

First in Africa for brandhouse and ATIO
2006-10-09 brandhouse, among the fastest growing alcoholic beverage companies in South Africa, has replaced its call centre with the newest in dynamic and innovative contact centre technology.

ATIO quality measurement assures the heartbeat of call centres
2006-09-11 In today’s competitive business environment ensuring high levels of customer satisfaction is crucial to client retention strategies. Clients are the most important asset of any enterprise and should therefore be nurtured and offered excellent quality of service at each point of contact within an organisation. A contact centre is one channel that could be utilised to communicate with clients and the industry demand for an above-average customer experience is particularly strong where this channel is concerned.