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 C3Africa
is proud to present the 2009 Human Capital Research Report, a ground breaking
in-depth analysis of the South African call centre environment. With extensive
reviews on vital topics such as the right sourcing, selection, training,
development, recognition, reward and wellbeing of staff, the Human Capital
Research Report provides extensive, in-depth industry and regional specific
business intelligence.
The 120 page Report is published in an easy-to-read, table top book format.
Order now for delivery in mid December.
 International
Research Reports Available for Purchase
The Datamonitor Group is a world-leading provider of premium global business
information, delivering independent data, analysis and opinion across
the Automotive, Consumer Markets, Energy & Utilities, Financial Services,
Logistics & Express, Pharmaceutical & Healthcare, Retail, Technology
and Telecoms industries.
Combining industry knowledge and experience, Datamonitor's research assists
over 6000 of the world’s leading companies in making better strategic
and operational decisions.
Delivered online via user-friendly web platforms, these market intelligence
products and services ensure that you will achieve your desired commercial
goals by giving you the insight you need to best respond to your competitive
environment.
Read more...
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 The
first major South African contact centre & BPO market quantification
study in over five years.
Over 200 pages of detailed information giving the real picture of how
the SA industry is made up. Graphs, tables, commentary, pull quotes from
key figures in the industry and an easy to read facts summary make this
report a must have for anybody making decisions in this industry.
Get an exclusive look at this acclaimed national report on the contact
centre industry in South Africa - download
preview or click here for more info...
Information on South Africa’s Business Process Outsourcing (BPO)
Sector Standards
Read
more...
Information on South African data privacy legislation affecting the BPO
& call centre industry.
Read
more...
Links to other important South African and international organisations
and resources for the BPO & call centre industry.
Read more...
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