Filling in the questionnaire online takes less than an hour, and you will have made an invaluable contribution to our industry knowledge. Plus you will receive a CD of the full report with valuable input from our team of industry experts. You can fill in the questionnaire online or you can download a PDF file here

	Platinum Sponsors

1,500 Contact Centres and Over 150,000 Call Centre Agents

Up-to-date and credible information and statistics are vital to vendors and contact centre operators With over 1,500 call centres and contact centres operating in South Africa and these having an estimated 150,000 to 175,000 agent positions or workstations, an in-depth knowledge of the trends, take-up and usage of contact centre technologies is vital to both users and the vendors of these products and supporting professional services. Up-to-date and credible Information of this nature is a strategic imperative for all those involved with technology marketing and purchasing decisions. Given the current economic climate and the business intelligence provided by C3Africa Research, these decisions are today considerably more rational, 'fact-based' and aligned with global and regional trends.

Unique Business Intelligence

The C3Africa 2010 South African Contact Centre Technology Research Report will provide users and vendors with unique and exclusive business intelligence and the facts and the figures on which to base many far-reaching marketing, purchasing and operational decisions. The project will also establish the priorities of Thought Leaders amongst South Africa's leading technology executives.

The CTO's Shopping List

This exclusive research project will analyse the 2010 contact centre CTO's shopping list. It will examine trends in IT budgets (with detailed market sizes and growth projections) and it will reveal the pressing issues and critical decisions facing technology chiefs. The research will also assess and profile the key technology players in the South African Contact Centre Industry; it will provide valuable insights into the direction of the Contact Centre industry, and it will identify the key trends that will potentially change the future dynamics of the industry. The strength of the C3Africa Technology Research Project is derived from C3 Africa group's ownership and access to unparalleled databases of South African contact centres and contact centre decision-makers as well as to regional and international libraries of existing data and information.

Authored by Independent Subject Matter Experts

The report will be authored and edited by independent subject matter experts and will contain findings derived from extensive, face-to-face and electronic research techniques carried out in terms of C3Africa's well-proven industry segmentation and sampling model. The high profile and credibility of the C3Africa research team secures access to key executives to enable appropriate interviews .

Research Project Scope

The 2009 Contact Centre Technology Research spans the South African technology domain covering strategic issues, technologies and services. Interviews will be carried out amongst sufficient contact centres representing 'captive' (in-house) and 'outsource' operations and across recognised categories of size and complexity in order to project a fully representative sample.

Gold Sponsors