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The 2011 Contact Centre Technology Research Report

The report is essential reading for all Contact Centre Management:

• This extensive 52 page report reveals a whole new set of trends in contact centre technology
• The move to hosted services and unified communications is proven conclusively
• The content does more than show tables – it discusses and analyses where our industry is going to spend its money on technology
• A special section on industry market shares exposes the true picture of who's who in the industry for the first time ever
• The report features the highlights of the study and charts and analysis of all the key technology sectors

You have two order options: The 2011 Technology report @ R395.00 OR a 3 in 1 package of the 2008 National BPO, the 2009 Human Capital and the 2011 Technology Reports for R995.00 (VAT inclusive)

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Sample Market Share Chart

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