Username: Password: 
  Register | Lost Password
A COMMUNICATION HUB FOR THE AFRICAN CONTACT CENTRE INDUSTRY

Participate in the C3Africa Contact Centre Technology Research Report and get your copy FREE 2009 Human Capital Focus Report Understand the key drivers in purchasing hosted contact centres

SEARCH

LOG IN

Username: Password: 
Register
Lost Password

Bookmark and Share

The South African Contact Centre 2009 Human Capital Focus Report

“The Human Capital Focus Report presents a positive and optimistic picture of the state of human capital management in South African contact centres “

Loane Sharp
Optimization analyst at Quest Staffing Solutions

 

Download Brochure (PDF 352KB)

 

Generating Vital Industry Business Intelligence

Does our industry offer modern day slavery?
Or do we provide “Decent Work” for 150,000 South Africans?

   The 2009/10 Human Capital Focus Report provides all the latest data, information and business intelligence relating to the human capital aspect of the South African contact centre industry. This 120 page high quality, book format report will give you and your management team the vital information, trends and insights that will be necessary for you to make astute, knowledge-based decisions in 2010 and beyond.

A Ground-Breaking Research Report

We are proud to present the 2009 Human Capital Research Report, a ground breaking, in-depth analysis of the HC aspects of the South African contact centre environment. With extensive reviews on vital topics such as the right sourcing, selection, training, development, recognition, reward and wellbeing of staff, the Human Capital Focus Report provides extensive, in-depth industry and regionally specific data and business intelligence.

An Accurate Reflection of a Vibrant, Growing Industry

The Human Capital Research Report reflects an accurate picture of a vibrant industry which is setting high standards of HR practice and providing decent work to over 150,000 South Africans. The Report is a “must have” for all strategists and decision-makers in the industry. It provides valuable qualitative feedback on the status of human relations in contact centres across the full spectrum of the industry.

Unfair Labour Practices? Get the real facts!

Armed with this vital knowledge, organisational leaders can use this to ensure long-term efficiency, cost effectiveness, and customer satisfaction. They will also have the hard facts and validated realities on hand to help mitigate against allegations suggesting unfair labour practices in their operating environment and in the industry as a whole.

Tables, Graphs, Section Highlights and Expert Commentaries

The high quality, Human Capital Focus Report features 120 glossy pages of tables, graphs, summaries and expert opinions giving YOU the reliable knowledge on which to base far-reaching strategic and tactical decisions.

 

Exclusive Business Insights by Recognised Experts

The report contains commentary on all the major findings, with a full set of statistical table, plus provocative opinion pieces written by seven of our top industry human capital experts.

  • Roland Witham
  • Loane Sharp
  • Stefan Lauber
  • Adelaide Matlejoane
  • Andre du Toit
  • Rod Jones
  • Chere Monaisa

 

 

“The Research Human Capital Report comes at a time when the South African contact centre industry is experiencing a time of introspection and reflection. Driven by economic and social realities it is a time to look inwards; to analyse and to diagnose areas of strength and weakness; to face the impact of market and social changes taking place; to devise new and refreshing strategies and tactics and to move ahead into 2010 and beyond with assured confidence.”

Bulelwa Koyana, Interim CEO of BPeSA

Credible Industry Knowledge and Reliable Business Intelligence

Using our unique and constantly updated and validated database comprising over 1,500 Southern African contact centres and over 6,000 contact centre professionals, we haveestablished a well-proven record for producing credible industry research and reliable business intelligence. First published in Q3/2008, The 200 page National BPO & Call centre Report has become a much-quoted source of accurate data reflecting the key quantification elements comprising the South African industry.

Published in late Q4/2009, the Human Capital Report drills down into the major elements and drivers influencing the human capital aspect of the South African contact centre industry.

 

The 120 page Report is published in an easy-to-read, table top book format.

For information about orders and delivery please call Felicity Manchers on 0861 272 368 or email her at felicitym@ascentys.com

For information on sponsorship and marketing opportunities with C3Africa Research please call Angela Kelleher on 082-927-5946 or email her at angelak@ccmr.co.za



Platinum Partner

Gold Partner

Media Partner

Order your copy of the National BPO & Call Centre Report C3Africa Group So...you want to start a call centre? Contact Centre Research at the click of a button - Visit the Datamonitor research store Direct Marketing Association - Register as a DMA member or direct consumers to the official Do Not Contact Database on the DMA website