A Ground-Breaking Research Report
We are proud to present the 2009 Human Capital Research Report, a ground
breaking, in-depth analysis of the HC aspects of the South African contact
centre environment. With extensive reviews on vital topics such as the
right sourcing, selection, training, development, recognition, reward
and wellbeing of staff, the Human Capital Focus Report provides extensive,
in-depth industry and regionally specific data and business intelligence.
An Accurate Reflection of a Vibrant, Growing Industry
The Human Capital Research Report reflects an accurate picture of a
vibrant industry which is setting high standards of HR practice and providing
decent work to over 150,000 South Africans. The Report is a “must
have” for all strategists and decision-makers in the industry. It
provides valuable qualitative feedback on the status of human relations
in contact centres across the full spectrum of the industry.
Unfair Labour Practices? Get the real facts!
Armed with this vital knowledge, organisational leaders can use this
to ensure long-term efficiency, cost effectiveness, and customer satisfaction.
They will also have the hard facts and validated realities on hand to
help mitigate against allegations suggesting unfair labour practices in
their operating environment and in the industry as a whole.
Tables, Graphs, Section Highlights and Expert Commentaries
The high quality, Human Capital Focus Report features 120 glossy pages
of tables, graphs, summaries and expert opinions giving YOU the reliable
knowledge on which to base far-reaching strategic and tactical decisions.
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Exclusive Business Insights by Recognised Experts
The report contains commentary on all the major findings, with a full
set of statistical table, plus provocative opinion pieces written by seven
of our top industry human capital experts.
- Roland Witham
- Loane Sharp
- Stefan Lauber
- Adelaide Matlejoane
- Andre du Toit
- Rod Jones
- Chere Monaisa
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Credible Industry Knowledge and Reliable Business Intelligence
Using our unique and constantly updated and validated database comprising
over 1,500 Southern African contact centres and over 6,000 contact centre
professionals, we haveestablished a well-proven record for producing credible
industry research and reliable business intelligence. First published
in Q3/2008, The 200 page National BPO & Call centre Report has become
a much-quoted source of accurate data reflecting the key quantification
elements comprising the South African industry.
Published in late Q4/2009, the Human Capital Report drills down into
the major elements and drivers influencing the human capital aspect of
the South African contact centre industry.
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The 120 page Report is published in an easy-to-read,
table top book format.
For information about orders and delivery please call Felicity Manchers
on 0861 272 368 or email her at felicitym@ascentys.com
For information on sponsorship and marketing opportunities with C3Africa
Research please call Angela Kelleher on 082-927-5946 or email her at angelak@ccmr.co.za
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