SEARCH
LOG IN
|
 |
The South African Contact Centre 2009 Human Capital Focus Report
| |
“The Human Capital Focus Report presents a positive
and optimistic picture of the state of human capital
management in South African contact centres”
Loane Sharp
Optimization Analyst at Quest Staffing Solutions
|
| |
A Ground-Breaking Research Report
|
|
We are proud to present the 2009 Human Capital
Research Report, a ground breaking, in-depth analysis of
the HC aspects of the South African contact centre
environment. With extensive reviews on vital topics such
as the right sourcing, selection, training, development,
recognition, reward and wellbeing of staff, the Human
Capital Focus Report provides extensive, in-depth
industry and regionally specific data and business
intelligence.
|
|
The 2009/10 Human Capital Focus Report provides all the latest
data, information and business intelligence relating to the human
capital aspect of the South African contact centre industry. This
120 page high quality, book format report will give you and your
management team the vital information, trends and insights that
will be necessary for you to make astute, knowledge-based
decisions in 2010 and beyond.
|
| |
Unfair Labour Practices? Get the real facts!
Armed with this vital knowledge, organisational leaders
can use this to ensure long-term efficiency, cost
effectiveness, and customer satisfaction. They will also
have the hard facts and validated realities on hand to
help mitigate against allegations suggesting unfair labour
practices in their operating environment and in the
industry as a whole.
Tables, Graphs, Section Highlightsand Expert Commentaries
The high quality, Human Capital Focus Report features
120 glossy pages of tables, graphs, summaries and
expert opinions giving YOU the reliable knowledge on
which to base far-reaching strategic and tactical
decisions.
|
Exclusive Business Insights by Recognised Experts
The report contains commentary on all the major findings, with a
full set of statistical table, plus provocative opinion pieces written
by seven of our top industry human capital experts.
- Roland Witham
- Loane Sharp
- Stefan Lauber
- Adelaide Matlejoane
- Andre du Toit
- Rod Jones
- Chere Monaisa
|
Credible Industry Knowledge and Reliable Business Intelligence
Using our unique and constantly updated and validated database
comprising over 1,500 Southern African contact centres and over
6,000 contact centre professionals, we have established a wellproven
record for producing credible industry research and reliable
business intelligence. First published in Q3/2008, The 200 page
National BPO & Call centre Report has become a much-quoted
source of accurate data reflecting the key quantification elements
comprising the South African industry.
Published in late Q4/2009, the Human Capital Report drills down
into the major elements and drivers influencing the human
capital aspect of the South African contact centre industry.
“The Research Human Capital Report comes at a time when the
South African contact centre industry is experiencing a time of
introspection and reflection. Driven by economic and social
realities it is a time to look inwards; to analyse and to diagnose
areas of strength and weakness; to face the impact of market
and social changes taking place; to devise new and refreshing
strategies and tactics and to move ahead into 2010 and beyond
with assured confidence”
Bulelwa Koyana, Interim CEO of BPeSA
|
The 120 page Report is published in an easy-to-read, table top book format.
For information about orders and delivery please call Andy Quinan on 083-460-6328 or email him at andy@contactindustryhub.com
For information on sponsorship and marketing opportunities with C3Africa Research please call Angela Kelleher on 082-927-5946 or email her at angelak@ccmr.co.za
|
|
|
|
|
|
|
|
Platinum Partner
|
|
Gold Partner
|
|
|
|
