Interactive Intelligence positioned in leaders quadrant of Contact Center Infrastructure, Worldwide Report

Magic Quadrant for Contact Center Infrastructure, Worldwide report evaluates vendors based on ability to execute and completeness of vision

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure, Worldwide1 report.

The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting http://www.inin.com/gartnermq/, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

According to Gartner, vendors positioned in its leaders quadrant “are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact centre needs will evolve and a proven track record of delivering contact centre products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”

Interactive Intelligence has developed an all-in-one IP communications software suite that’s scalable and standards-based. The suite offers single-platform architecture designed to deliver a comprehensive set of applications without the cost and complexity introduced by multipoint products. The company’s flagship product, Customer Interaction Center™ (CIC), provides multichannel contact centre automation, enterprise IP telephony, and business process automation for mid-size to large enterprises.

“We believe our position in Gartner’s leaders quadrant reflects our ongoing commitment of listening to customer needs, then creating innovative technology products and services that most effectively meet those needs,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “To help fulfill that commitment, we’ve improved our ability to service large enterprise contact centres, continued our aggressive investment in R&D to offer even greater return on investment, and expanded our worldwide direct and channel sales and support infrastructure.”

“We’ll continue to build on our vision of a streamlined communications solution in order to give contact centres a viable alternative to the complicated tangle of proprietary devices offered by the rest of the pack,” Brown said. “This year our customers can look for even more value for their money, including enhanced hosted deployment options, a totally unique process automation application, and break-through solutions for key vertical markets, including insurance, outsourcing, and collections.”