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A COMMUNICATION HUB FOR THE AFRICAN CONTACT CENTRE INDUSTRY

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Telecommunications

SMC Networks launches new Extended Ethernet solution to boost local hospitality
2010-09-09 A simple, affordable way to provide High Definition internet services over a building’s copper telephone wires

NCSolutions brings Liquidware Labs and Kaviza to Africa
2010-09-07 NCSolutions has secured distribution rights for Liquidware Labs and Kaviza software, enabling the company to offer end-to-end virtual desktop infrastructure (VDI).

Vodacom Business Opens world-class Tier 4 Data Centre in Durban
2010-09-06 Vodacom Business Opens world-class Tier 4 Data Centre in Durban Exponential Growth of Cloud Computing Planned for in Flexible configuration

RDB Consulting partners with Workgroup IT to offer Oracle hardware products
2010-09-02 Information management and outsource ICT specialists, RDB Consulting, are pleased to announce a newly formed partnership with Workgroup IT, which will see it selling Oracle hardware products to the South African channel.

Q-KON & ND SatCom Receives Global Telecoms Business Innovation Award
2010-09-01 Q-KON, a South Africa-based provider of turnkey solutions covering specialist areas of telecommunications and ICT, has secured joint first place for a Satellite IT Innovation Award within the Business Service Innovation category of the Global Telecoms Business (GTB) Innovation Awards 2010, held recently in London, UK.

Nedbank, Vodacom to launch cellphone service for unbanked
2010-08-27 NEDBANK and Vodacom will next week launch a new cellphone banking service that the bank hopes will provide impetus to efforts to penetrate the unbanked market.

Are your communications systems ready for the economic upturn?
2010-08-26 Are your communications systems ready for the economic upturn?

Ending password problems in contact centres
2010-08-26 Everyday they get forgotten, creating recurring IT admin costs and reducing agent productivity. They also get shared and stolen, leaving the door wide open for insider fraud. And yet passwords remain the cornerstone of almost all IT access. Surely it’s time to look for a modern solution to this perennial problem?

CONTACT CENTRE FRAUD
2010-08-25 Call Centre Fraud in the News

Ending password problems in contact centres
2010-08-24 Everyday they get forgotten, creating recurring IT admin costs and reducing agent productivity. They also get shared and stolen, leaving the door wide open for insider fraud. And yet passwords remain the cornerstone of almost all IT access. Surely it’s time to look for a modern solution to this perennial problem?

Soarsoft announces release of Metalogix’s StoragePoint 3.0
2010-08-24 Soarsoft Africa has announced the release of Metalogix’s StoragePoint 3.0 - revolutionary SharePoint-based software that actively manages the entire storage lifecycle of content while dramatically decreasing storage costs.

Press Release: T-Systems certified by SAP to deliver fixed project costs and delivery times
2010-08-23 T-Systems has been awarded three respective certifications for its development of implementation and project templates on the SAP solution platform, as part of its longstanding relationship with SAP in South Africa and commitment to the channel.

Second mobile TV offering from Vodacom
2010-08-09 A partnership with On Demand Group has facilitated Vodacom's second mobile TV offering in as many weeks.

Q-KON beams up the best of broadband for continent
2010-08-02 Management at Q-KON, a South Africa-based provider of turnkey solutions covering specialist areas of telecommunications and ICT, has announced the launch of the company’s flagship VSAT service, called iDirect Evolution IBS (Internet Broadband Service), delivered via satellite to the benefit of a growing client base across Africa.

Interaction SIP Station™ by Interactive Intelligence wins Network Products Guide’s “Reader’s Trust Award”
2010-07-30 IP phone replacement device honoured with a “Reader’s Trust” 2010 Best Products and Services Award in the voice over IP category.

No international bandwidth price war, please
2010-07-26 Head of Africa at Cable&Wireless Worldwide hopes he does not see a price war in the international bandwidth market, but he may be disappointed

Opinion piece: 10 ways hosted VoIP can help your business
2010-07-22 As with any new technology that holds opportunity for the business world, there has been a lot of buzz recently surrounding VoIP and its benefits. However, many businesses – both large and small – are still unaware of the extent to which VoIP can benefit them.

11 Adderley Street building attracts new blue-chip business in Cape Town
2010-07-16 Growthpoint Property Limited’s revamped 11 Adderley Street building in central Cape Town is attracting new business to the city.

BI smarts that lets you 'up' your game
2010-07-16 After two decades, demand for Business Intelligence remains high. What has changed is that data volumes have exploded and markets are increasingly volatile, emphasising demand for faster, more accurate, and deeper insight into business performance. and the potential impact of market forces on operations and earnings. Analytics provides a competitive advantage - and unlike the solutions of yesteryear, these systems are today within reach of most and take hardly any time at all to implement and show a return.

Bharti Airtel Earmarks U.S.$600 Million for Projects
2010-07-14 BHARTI Airtel, the new owners of Zain Africa, yesterday in Lagos, officially announced its entry into Nigeria's telecommunications market with a pledge to commit $600 million to the sector in the next three years.

O’Keeffe & Swartz chooses HP Networking in Converged Infrastructure Implementation
2010-07-08 “The HP Networking solution offers us excellent value, superior performance and great scalability, and the Lifetime Warrantyu eliminates expensive support costs. Moreover, HP open standards-based technology supports our existing Mitel IP telephony, there are free software updates and the after-sales support is outstanding. You cannot put a price tag on that.”

Dreaded' fault in undersea cable stymies internet
2010-07-08 A FAULT in the Seacom undersea cable which runs along Africa’s east coast has interrupted internet access for millions, including local users.Seacom said yesterday that its undersea cable system had collapsed, disrupting services from Kenya to India and Europe.“This is the one thing we have been dreading,” said Suveer Ramdhani, Seacom’s spokesman.

Wireless, a winning formula for networks
2010-07-07 The development, integration and application of wireless networking infrastructure continues to drive growth within the networking environment. It remains a force to be reckoned with, certainly from a volume of trade perspective.

Reliability is key
2010-07-04 No matter what industry sector an organisation falls into, telecommunications forms the vital backbone of the entire infrastructure, and needs to be up and running at all times.

Protect your data with proactive monitoring
2010-07-01 It has been said that the 21st Century has marked the change from the 'Age of Things' to the 'Age of Information'. From a business perspective, the value of an organisation's information has increased tremendously - and the wellbeing of the databases that contain this crucial business information has become a priority. Proactive monitoring of databases has gained traction as organisations aim to ensure reliability and uptime. In fact, it's become an imperative for organisations rather than a 'nice to have'. The challenge however lies in deciding whether to outsource this very specialised function, or not.

SMS messaging gets to work
2010-06-28 SMS, the happy accident of mobile technology that turns 17 this year, shows no sign of slowing down. In fact, maintains Pieter Streicher, managing director of BulkSMS.com, if anything SMS is going to accelerate its stellar trajectory thanks to increased business adoption.

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