World

Call Centre set up for Aids Drugs
2010-09-06 Call Centre set up for Aids Drugs

Egypt’s CRM Outsourcing Expansion Set to Grow
2010-09-02 Egypt’s explosion on the CRM outsourcing scene five years ago continues to attract attention and foreign investment, but could be slowed by concerns over security and stability according to Ovum’s latest research.

‘Green’ software minimises impact on environment and overheads
2010-09-01 Inter-Active Technologies, South Africa’s leading call centre and communications expert, is encouraging business leaders to do their bit for the environment by switching to ‘greener’ IT practices – a move which could also help them reduce their energy costs.

Scotland, Italy and Sweden to benefit from infusion of African ideas
2010-08-23 An Information Systems academic at the University of Cape Town has achieved recognition from a European Union programme whose roots go back to Erasmus Mundus,  a Dutch humanist and the first intellectual to understand the power of the printed word.

Indian call centres hanging up
2010-08-20 Call centre managers are warning that their investments, totalling Tk 250 (S$4.90) crore, are at risk due to disputes with middlemen, a shortage of affordable English-speakers willing to work at night, and a national internet bottleneck.

Interview with Rajshekar Roy, Chief Executive Officer, Four Soft Ltd
2010-08-06 Rajshekar Roy, CEO, Four Soft Ltd, has over 20 years of business management experience in the areas of software services, business process outsourcing and management consulting.

Bytes Outsource Services boosts BEE rating to Level 2
2010-07-12 Bytes Outsource Services has improved its Empowerdex BEE rating from Level 3 to Level 2 as part of the Altron vision 2012 initiative. It has achieved an overall score of 87,21%.

The fundamentals of outsourcing
2010-07-03 The economic slowdown has seen organisations worldwide taking a leaner approach to their IT operations, in some instances it is estimated, cutting staff by as much as 17%.

Protection of Personal Information Bill
2010-06-21 Businesses will have to dramatically rethink their marketing and communication strategies once the Protection of Personal Information (PPI) Bill is enacted into law.

Satyam to manage IT services at Fifa World Cup
2010-06-16 Hyderabad: Satyam Computer Services, the IT major trying to recover from the accounting fraud committed by its founder, is all set to ride the upcoming Fifa World Cup and create a new vertical to cater to the sporting needs worldover.

Senator wants disclosure on outsourced calls
2010-06-11 In a bid to reduce outsourcing of U.S. jobs, a Democratic senator said on Sunday he will push legislation to make companies inform customers when their calls were being transferred outside the United States and charge companies for those transferred calls.