Contact Centre Industry News

Leading BPO company - building on the successes of 2011!
2012-02-01 Fusion Outsourcing experienced tremendous growth in 2011 and is set to almost double the size of its business in South Africa over the next 24-months; resulting in a potential 600 new job opportunities.

Fagri Semaar joins Teleperformance as new MD of South Africa
2012-01-26 Teleperformance has announced the appointment of Fagri Semaar, a former call centre agent, as its new Managing Director for South Africa.

SA answers the call
2012-01-23 India’s global call centre outsourcing industry, long regarded as the unassailable market giant, was built on a low- cost model. But low costs alone are no longer adequate to counter problems besetting the Indian industry.

Interactive Intelligence Acquires Contact Center Business of South African Reseller, ATIO
2012-01-20 Interactive Intelligence Group Inc, a global provider of unified IP business communications solutions, has signed an agreement to purchase select Interactive Intelligence-related contact center assets of its South African-based reseller, ATIO Corp. Pty Ltd.

China Mobile to build world's largest call center
2012-01-19 Construction of the 20,000-seat China Mobile (Luoyang) Call Centre, which is set to be the largest of its kind in the world, began in the city of Luoyang in central China's Henan province on Jan. 12. 


Spanlink Customers to Benefit from Altitude uCI Campaign Scripting and Agent Desktop Tools
2012-01-11 Spanlink Communications and Altitude Software Partner to Provide Contact Centers Sophisticated Agent Scripting Tools

Web 3.0 – It’s all about Facebook
2012-01-07 The next level of Internet application, Web 3.0, has revolutionised the way we live, work and interact. It is a version of the Internet that is dominated by multi-media devices, cloud computing, social networking, and personalised web presence.