Upcoming call centre industry conferences, workshops and training events

Knowledge Resources has put together the 2012 Call Centre Conference, 21 – 23 February 2012, specifically aimed at helping you manage your call centre's operations more effectively.

In March 2012 the Focus Group are bringing their prestigious Customer Experience (CE) event to South Africa. Featuring a line-up of speakers from SA brands such as ABSA, MTN, Sanlam and Sun International, it also includes presentations by Virgin Active, Emirates, and CE-centric companies MetroBank (UK) and Zappos (USA). International CE guru Robin Lawton will be making a keynote speech, and co-Chair of the event is the popular SA actress and MC Leeanda Reddy. For a 10% discount, use code HUBSA and go to http://tfgevents.co.uk/icew.

The International Association of Outsourcing ProfessionalsR (IAOPR) cordially invites you to attend its annual event.

Knowledge Resources has put together the 2012 Call Centre Conference, 21 – 23 February 2012, specifically aimed at helping you manage your call centre's operations more effectively.

Customer service is the foundation of loyalty, and the age of customer retention has dawned. Gone are the days where a client is only a number, now we have to acquire, retain, and reward.

This conference will focus on the latest trends and challenges that call centres are facing and how to incorporate new ideas and solutions into your centre.

In March 2012 the Focus Group are bringing their prestigious Customer Experience (CE) event to South Africa. Featuring a line-up of speakers from SA brands such as ABSA, MTN, Sanlam and Sun International, it also includes presentations by Virgin Active, Emirates, and CE-centric companies MetroBank (UK) and Zappos (USA). International CE guru Robin Lawton will be making a keynote speech, and co-Chair of the event is the popular SA actress and MC Leeanda Reddy. For a 10% discount, use code HUBSA and go to http://tfgevents.co.uk/icew.