Upcoming call centre industry conferences, workshops and training events

Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Not only can it improve the customer experience, it can also improve overall call center performance, identify areas for training or process improvement opportunities while facilitating employee development.

Leadership is the process of motivating others to work to meet and exceed specific objectives. Leading is also one of the key aspects of a manager's job. This course will assist managers in understanding that motivation is the set of forces that cause people to behave in certain ways and therefore directly impacts on the overall productivity of the team. They will gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job.

Companies have clearly identified Africa as an outsourced destination. Contact Centres World Africa is Africa’s only long standing dedicated exhibition and conference.

The international environment today has been undergoing unprecedented change and many companies are seeking new ways to stand out from the competition by sustaining their competitive advantage

Discover how to evolve your data infrastructure technology to the next level with Oracle Database 11g

The New Generation of IT Optimization and Consolidation Platforms

Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Not only can it improve the customer experience, it can also improve overall call center performance, identify areas for training or process improvement opportunities while facilitating employee development.

A conference for Women around Women's Day with excellent speakers and workshops. A must for any women in business or who takes her business seriously. Come join us...learn, experience, network, prizes, lucky draws...

Discover how to evolve your data infrastructure technology to the next level with Oracle Database 11g

Invitation to Information Sharing Workshop, at no cost

Discover how to evolve your data infrastructure technology to the next level with Oracle Database 11g

The New Generation of IT Optimization and Consolidation Platforms

TECH4AFRICA is a web & emerging technology conference, bringing global perspective to the African context.

Take Advantage of Cloud Computing Today

Take Advantage of Cloud Computing Today

Personalized Phone Self-Service for Increasing Customer Loyalty and the Bottom Line

Leadership is the process of motivating others to work to meet and exceed specific objectives. Leading is also one of the key aspects of a manager's job. This course will assist managers in understanding that motivation is the set of forces that cause people to behave in certain ways and therefore directly impacts on the overall productivity of the team. They will gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job.

How to Avoid Derivative Disasters: Banks and Corporates repeatedly suffer substantial losses from derivatives. As recently as January 2008, Societe Generale disclosed that it had lost 4.9 billion Euros on derivative trading. This risk can be reduced by understanding what they are, how they work, what their risks are and how to account for them. This cutting edge programme is the first of its kind in South Africa. It is presented by South Africa’s foremost expert on IAS39 and is designed to demystify this vitally important topic. CPD POINTS TO BE EARNED! 16 HOURS ACCREDITED!

Companies have clearly identified Africa as an outsourced destination. Contact Centres World Africa is Africa’s only long standing dedicated exhibition and conference.

Despite the present economic climate, now is the time for students & unemployed graduates to take full responsibility for their careers & shape their destiny.

South African Payroll Association invites you to attend the body's national conference under the theme Scoring in Payroll - Compliance and Legislation

Practical tools to bring the FISH! philosophy to life. Proven strategies to increase morale, retention and revenue. Rekindled passion for what you do and what your organisation can become. An understanding of how to bring culture change in your workplace

Brought to you in conjunction with market-leading titles CCF and Customer Strategy the conference runs directly alongside the exhibition and provides world-class, cutting edge educational content for this market.

The international environment today has been undergoing unprecedented change and many companies are seeking new ways to stand out from the competition by sustaining their competitive advantage

AFRICA IS BIG BUSINESS: African nations are pioneers in the new global economy

Having held an annual East African Outsourcing Conference in Nairobi since 2006, AITEC is now hosting the first ever African Outsourcing Summit, to bring together all of Africa’s outsourcing destinations. Leading suppliers of outsourcing services will attend the event to network with international buyers – as well as explore collaboration and joint venture opportunities with fellow African operators. The event will include a special forum on spreading outsourcing services to expand employment for disadvantaged communities.

The Customer Service & Contact Centre West Africa Conference & Exhibition will be a focussed event for the increasing number of organisations in the region with established contact centres – and those planning to set them up – to help them to learn about world trends and latest developments in contact centre technologies and management strategies. Telecom operators, banks and other financial service companies, outsourcing operators, airlines, oil companies, public utilities and government departments will be the key target sectors.

Every year, outsourcing executives from across the industry and around the world who are seeking the very latest insights and ideas attend the Summit.