Contact Centre News

The asset that is human resources
2010-02-09 The pace and success of human resource development is arguably the most critical force of change within corporate South Africa today.

Nashua Communications selects 4most for SAP Business One ERP solution
2010-02-08 Enterprise communications solutions provider Nashua Communications - formerly Siemens Enterprise Communications - has contracted SAP Business One ERP business software and technology specialist 4most to supply, install and integrate a complex SAP Business One solution for its national operations.

Malaysia A Promising Mecca For Contact Centres In Asia Pacific
2010-02-05 Interactive Intelligence Inc. (ININ) says Malaysia is on track to become the mecca of contact centres in the Asia Pacific region with a current market size of RM94 million.

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The Contact Industry Hub website is the largest contact centre web portal catering specifically for the contact centre industry in South Africa and the rest of Africa. The site features the latest industry news and editorial, plus events, vacancies, a supplier directory and other vital information for contact centres.

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Call Centre Careers

ADT JHB Region Call Centre Shift Supervisor
Date posted: 2010-02-03
Overall Purpose of the Job is to manage the teams’ performance and to manage the operation of the call centre to deliver the best possible service to our customers.

Operations and Account Manager
Date posted: 2010-02-01
Percepta South Africa is currently looking for an enthusiastic Operations and Account Manager who knows how to balance having fun while working hard. If you enjoy a fast paced environment and working with a great team, keep reading!

Let 2010 be YOUR year!!! Excellent Salary Structure!
Date posted: 2010-01-18
Are you a closer? Are you driven? Do you want to make lots & lots of money? If you have answered yes to these, then we want you!

Contact Centre Events

Call Centre Conference 2010 23 Feb 2010 - 25 Feb 2010, Johannesburg Knowledge Resources has put together the Call Centre Conference, 23-25 February, specifically aimed at helping you manage your call centre's operations more effectively.

1st Global Contact Forum 8 Mar 2010 - 10 Mar 2010, Mexico City The Contact Center & BPO industries face challenges that require global strategies and solutions. Thinking and acting locally no longer suffices. Our industry must innovate, adapt and learn from those around the world that are achieving success and competitive advantages through creative and bold business initiatives.

2009 Human Capital Report

C3Africa is proud to present the 2009 Human Capital Research Report, a ground breaking in-depth analysis of the South African call centre environment. With extensive reviews on vital topics such as the right sourcing, selection, training, development, recognition, reward and wellbeing of staff, the Human Capital Research Report provides extensive, in-depth industry and regional specific business intelligence.

The 120 page Report is published in an easy-to-read, table top book format. Order now for delivery in mid December.