Interaction SIP Station™ by Interactive Intelligence wins Network Products Guide’s “Reader’s Trust Award”
2010-07-30
IP phone replacement device honoured with a “Reader’s Trust” 2010 Best Products and Services Award in the voice over IP category.
South Africa meet Germany
2010-07-30
T-Systems interns work and play in Germany as part of Konrad Reiss Internship Programme
Funding hitch delays business park plan in Kenya
2010-07-29
Business Process Outsourcing firms will not be housed at Sameer Business Park in Nairobi soon because the government did not allocate money for it, it has emerged.
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Inbound agents required
Date posted: 2010-07-26
We are currently looking for call call centre agents for an Inbound operation in Cape Town
Jobs at Amazon
Date posted: 2010-07-20
Amazon has announced it is planning to expand its presence in Cape Town, South Africa with the opening of a new customer service center.
SALES AGENTS REQUIRED
Date posted: 2010-07-15
Teleperformance is one of the world’s leading contact centres and we employ some of the most experienced people in the industry.
MORE JOBS>>
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QA & Report Writing
4 Aug 2010 - 5 Aug 2010,
Johannesburg
Call quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Not only can it improve the customer experience, it can also improve overall call center performance, identify areas for training or process improvement opportunities while facilitating employee development.
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Leading & Motivating Teams to perform
18 Aug 2010 - 19 Aug 2010,
Woodmead
Leadership is the process of motivating others to work to meet and exceed specific objectives. Leading is also one of the key aspects of a manager's job. This course will assist managers in understanding that motivation is the set of forces that cause people to behave in certain ways and therefore directly impacts on the overall productivity of the team.
They will gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their job.
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Contact Centres World Africa 2010
23 Aug 2010 - 27 Aug 2010,
Johannesburg
Companies have clearly identified Africa as an outsourced destination. Contact Centres World Africa is Africa’s only long standing dedicated exhibition and conference.
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Advanced Corporate Customer Relationship Management
4 Oct 2010 - 5 Oct 2010,
Nairobi Kenya
The international environment today has been undergoing unprecedented change and many companies are seeking new ways to stand out from the competition by sustaining their competitive advantage
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MORE EVENTS
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 C3Africa
is proud to present the 2009 Human Capital Research Report, a ground breaking
in-depth analysis of the South African call centre environment. With extensive
reviews on vital topics such as the right sourcing, selection, training,
development, recognition, reward and wellbeing of staff, the Human Capital
Research Report provides extensive, in-depth industry and regional specific
business intelligence.
The 120 page Report is published in an easy-to-read, table top book format.
Order now for delivery in mid December.
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